Frequently Asked Questions
Do I need to be at home for the cleaning?
It is not necessary to stay at home for the cleaning. However, when not using the key service or for occasional cleaning, it is important to be at home to let the cleaners in. Considering safety, if there are dogs on the property, the cleaners will not enter if you are not present.
What is the key service and how are my keys kept safe?
All keys will be stored in a safe. Addresses and names are not displayed on the keys.
How long before an appointment can I cancel?
We kindly ask you to let us know about the cancellation at least 24 hours in advance.
What locations does Ralsta Cleaning work?
Examples of locations where Ralsta Cleaning is active are Nagykanizsa, Marcali, Zalakaros, Csurgó, Hévíz, and Fonyód.
If you are unsure if we work in your area, please contact us.
How can I pay for the cleaning services?
It is possible to pay with cash or bank transfer.
How can I give feedback?
A feedback form is included in the email with the invoice. Additionally, it is also possible to provide feedback via mail or by using the contact form.
Do the cleaners bring their own materials?
We will bring our own materials (cleaning supplies and tools). However, if you have a preference for certain cleaning detergents, we will use the ones you have available.
How can I arrange specialized cleaning or holiday cleaning?
If you have any special requests, please feel free to contact us!